Contact Us

 

310 - 119 West Pender Street
VANCOUVER

Stella Wolfe is a textile and paper goods company born out of our love for all things beautifully curated, hand made and tangible... All pieces are made with care, and in very small batches, in our studio in Vancouver, British Columbia. 

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FAQ

Will the ribbon I receive all be perfectly uniform?

No they won't, and that's one of the things we love most about them!

Due to the custom blending of pigments during the dyeing process as well as the hand finishing involved in tearing and fraying the silk for our ribbons, there will be slight variations in tone as well as the softness of the edges, and finished ribbon width... making each ribbon beautifully unique. Our limited edition marbled ribbons are even more varied, as every strip of silk has a completely unique gradient of colour.

 

When will my order be shipped out?

All of our products are made to order by hand... as such the production time for silk ribbons and notecards is 5 business days, while the leather folios take approximately 7-10 business days to complete.

 

What if I require a rush order?

Please email us at hello@stellawolfe.com with the pieces you're interested in as well as the date that you require them on hand and we'll do our very best to accommodate. 

 

Do you ship outside of Canada and the United States?

Although our online shop is currently restricted to orders in Canada and the USA, we'd be happy to process international orders for you manually. Please email hello@stellawolfe.com with your order details and address and we'll get back to you with a shipping quote. Please note that you will be responsible for any duties and taxes due at import.

 

How will my parcel be shipped?

All shipments will be mailed via Canada Post and USPS, as standard mail which does not include tracking. For special expedited shipping with tracking please email hello@stellawolfe.com prior to placing your order.

 

What about wholesale pricing and discounts for large orders?

Because of the labour intensive process involved in creating our ribbons and other goods we're currently not able offer wholesale pricing. However we are happy to provide a 15% discount on orders over $250.. simply type in the coupon code: OVER250 at checkout.

 

Do you accept returns?

Due to the custom nature of each order, all sales are final.