Shipping policy
Shipping policy
Most orders are processed within 10 business days (excluding weekends and holidays) after receiving your order confirmation email. Please refer to our announcement bar on the home page to see our current production time estimates. You will receive another notification when your order has shipped.
Rush Orders
Please get in touch prior to placing your order for rush production requests. Rush orders will be accommodated on a first-come first-serve basis. There is no additional charge however all rush orders are final sale. Please email, hello@stellawolfe.com.
Domestic Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Local pickup
You can skip the shipping fees with free local pickup in Winnipeg (Manitoba). Please get in touch if you'd like to pick up from the Surrey (British Columbia) area, as stock is more limited at this location. After placing your order and selecting local pickup at checkout, your order will be prepared and usually ready for pick up within 5-10 business days. We will send you an email when your order is ready along with instructions.
US / International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Stella Wolfe is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I track my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs. Sale, limited editions, rush orders and custom orders are final sale and not eligible for return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
To start a return, you can contact us at hello@stellawolfe.com. Items sent back to us without first requesting a return will not be accepted. Please note, you are responsible for the return shipping cost.
You can always contact us for any return questions at hello@stellawolfe.com.
Damages and issues
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@stellawolfe.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.
Please note, all of our ribbons are hand dyed in small batches. We do our utmost to ensure that the ribbons are colourfast however due to the handmade nature of the items (on rare occasions) some colour transfer may occur if the ribbons encounter moisture. We recommend using the ribbons in a dry environment and hand washing.
Exceptions / non-returnable items
Certain types of items cannot be returned, like sale items, rush orders, custom size and shade orders. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the funds back to your card.